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AI Agents & Orchestration

Field notes on AI agent behavior, approval gates, tool use, multi-agent orchestration, human handoffs, and controlled execution.

Read the AI Agents & Orchestration guideai agent development
Open Agent Standards Put Portability on the Build Plan

2026-10-26

Open Agent Standards Put Portability on the Build Plan

Anthropic and OpenAI contributions may improve agent portability, but buyers still need workflow-level controls for approvals, tools, and fallbacks.

A single authorized path crosses a transparent access boundary toward a draft tray, with three evidence trays behind it.

2026-10-11

Gemini Agent: The Controls Your Integrations Still Need

Google introduced Gemini Agent on October 8. Here is how to scope evidence access, business writes, approvals, and recovery in a practical integration.

A tactile routing board sends most blank case cards along a compact rail and diverts an exception into a separate slate review tray.

2026-10-11

Claude Haiku 5.5: Route Work Before Switching Models

Haiku 5.5 gives teams a new small-model candidate. Evaluate routing, migration, escalation, and cost per accepted outcome before switching.

A blue routing node connects a stack of support records to separate response and escalation paths.

2026-10-06

AI Support Agents: Triage, Actions, and Escalation

Enterprise AI agents can triage support, retrieve approved answers, update CRM records, and escalate risky cases with human oversight.

AI Agent Use Cases for CRM, Support, and Ops

2026-08-22

AI Agent Use Cases for CRM, Support, and Ops

See which CRM, support, document, and operations workflows justify enterprise AI agents-and where human approval must remain.

AI Agents: Workflows, Approvals, and Guardrails

2026-08-20

AI Agents: Workflows, Approvals, and Guardrails

AI agents coordinate CRM, documents, and approvals. See where autonomy creates value, where controls belong, and when not to build.

EU Transparency Guidance Changes Customer AI Workflows

2026-07-29

EU Transparency Guidance Changes Customer AI Workflows

New EU guidance makes disclosure, handoffs, and evidence trails a design issue for customer-facing AI workflows.

GPT-5.6 routing checkpoint connecting model paths to timed approval stages.

2026-07-23

GPT-5.6 Model Routing for Approval Workflows

GPT-5.6 makes model routing a workflow decision: set cost, approval, and fallback paths before agents touch customer systems.

Decision node comparing AI agent and chatbot paths across a workflow blueprint.

2026-07-16

AI Agent vs Chatbot: Choosing the Right Build

Learn the critical differences between AI agents and chatbots to decide which automation path drives the highest ROI for your business.

Grok 4.5 system delivery board with deployment checks, evaluation results, and monitoring panels.

2026-07-09

Grok 4.5 for Enterprise AI Agents

Use Grok 4.5 where agent workflows need tool use, approvals, source trails, and measurable operating controls.

Support forecasting board and decision ledger with human review controls.

2026-06-19

Human-in-the-Loop AI: Scaling Support Without Risk

Build reliable AI support systems that triage complex tickets while keeping humans in control of critical customer escalations and brand voice.

Central AI agent task card routed among surrounding B2B workflow documents.

2026-06-17

Building AI Agents: What B2B Teams Should Automate

Use a B2B decision framework to choose AI agent workflows, define approval gates, and keep unsuitable work under human control.